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Frequently Asked Questions

Have any questions?

Is there a setup fee?

For setup, you have two options:

INDEPENDENT: You can set up the software on your own, using our easy-to-follow instructions. There is NO fee for this.

FULL-SERVICE: A designated support agent will customize your software to your exact requirements. (This provides you with complete access to a sandbox environment.) There is a one-time fee of $2500 for this service.

What if I'm not happy with the software? Can I cancel my subscription?

Absolutely! incentX’s subscription model is monthly-based, so you’re not locked into an expensive subscription. If you don’t find incentX to be a total game-changer for your sales team, simply cancel your subscription and we’ll stop billing you immediately, no questions asked.

There’s a specific software I'd like to integrate with IncentX. Can you do that for me?

Sure! Our goal is to make sure that your sales management runs in the smoothest way it can. If integration is what will make it happen, we find a way to do just that.

How does the free trial work?

We want you to feel comfortable in your decision to subscribe to our software. When you sign up for a free trial, you have full access to our application—with no limitations in functionality—for 14 days. You also have full access to our knowledge base and our responsive customer service to ensure you make the most of your trial.

How do I know we can trust IncentX to protect my data?

We take your data security extremely seriously. That’s why we’ve created a mulit-layered security fence to protect your data. If you’re really interested in the details, here are a few:

  • All logins require a 2-factor authentication login.
  • Sessions expire after a period of inactivity.
  • All data is encrypted with 256-bit encryption at rest and in transit
  • Our team doesn’t have access to any of your data.
  • Users cannot log in from multiple devices at the same time, with the exclusion of mobile devices.
  • Devices are monitored for geographic and login history and any suspect activities are immediately flagged.
Are there any hidden fees, either before I sign up, or after?

Nope. Nada. Zilch. What you see is exactly what you get!

I need something different than what I see in your plan. Do you offer any custom plans?

We’re happy to work with you to find a plan that’s suited to your needs. Contact us for a custom quote.

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